Privacy Policy
Last updated: January 21, 2026
NOVÁ operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as the customer, with a personalized shopping experience (the “Services”). NOVÁ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or disclose personal information when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
What personal information do we collect or process?
When we use the term “personal information,” we mean information that identifies you or another individual or can reasonably be linked to you. Personal information does not include information that is collected anonymously or has been anonymized so that it cannot be used to identify you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such personal information:
Contact details, including name, postal address, billing address, shipping address, phone number, and email address.
Financial data, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
Account information, including username, password, security questions, configurations, and settings.
Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us, including information you provide when communicating with us, for example when you submit a customer support request.
Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.
Usage information, including information about your interaction with the Services, including how and when you interact with or browse the Services.
Sources of personal information
We may collect personal information from the following sources:
Directly from you. We collect information, for example, when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information to us.
Automatically through the Services. We collect information, for example, from your device or when you use our products or Services or visit our website, including through the use of cookies and similar technologies.
From our service providers. We collect information, for example, when we engage service providers to enable certain technologies and when they collect or process your personal information on our behalf.
From our partners and other third parties.
How do we use your personal information?
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Providing, customizing, and improving the Services. We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, fulfilling your orders, saving your preferences and items you are interested in, sending account-related notifications, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience (for example by recommending products based on your purchases). This may also include using your personal information to better tailor and improve the Services.
Marketing and advertising. We use your personal information for marketing and advertising purposes, such as sending marketing communications by email, SMS, or post, and showing you online advertising for products or Services on the Services or other websites, including based on items you previously purchased or added to your cart and other activities related to the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else.
Communicating with you. We use your personal information to provide customer support and effective Services, respond to your requests in a timely manner, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or respond to lawful requests, including requests from law enforcement or regulatory authorities; to investigate or participate in civil investigations, potential or actual litigation, or other adversarial proceedings; and to investigate potential violations of our Terms or policies or to enforce our Terms and policies.
How do we disclose personal information?
Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:
With Shopify, including vendors and other third parties that perform Services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
We disclose personal information to business and marketing partners who provide marketing services for you and show you advertisements. For example, we use Shopify to support personalized advertising with third-party services that are based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to direct us not to share information about you to show you targeted advertising and marketing based on your online activity across different merchants and websites.
When you ask us to or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you, or when you use social media widgets or login integrations.
We may disclose personal information to our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or insolvency; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable Terms of Service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, and Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Data you submit through the Services will be shared with Shopify as well as with third parties that may be located in countries other than your country of residence to provide and improve the Services for you.
To protect, expand, and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our store, with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding Shopify’s use of your personal information for these purposes.
For more information about how Shopify uses your personal information and the rights you may have, please review the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights with respect to your personal information through the Shopify Privacy Portal (link referenced in the Shopify materials).
Third-party websites and links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or are not controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on these websites.
Information you provide in public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply our endorsement of the content of such platforms or their owners or operators, unless expressly stated in the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information from children who are under the age of majority in your country. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion of that information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age (as those terms are defined under applicable law).
Security and retention of your information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide Services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
Right of access. You may have the right to request access to the personal information we hold about you.
Right to deletion. You may have the right to request that we delete personal information we maintain about you.
Right to correction. You may have the right to request that we correct inaccurate personal information we maintain about you.
Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party in certain circumstances and with certain exceptions.
Managing communication preferences. We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
If you reside in the United Kingdom or the European Economic Area, subject to exceptions and limitations under local law, you may also have the following rights in addition to the rights above:
Right to object and right to restrict processing. You may have the right to request that we stop or restrict processing of personal information for certain purposes.
Withdrawal of consent. Where we rely on consent to process your personal information, you have the right to withdraw your consent. If you withdraw your consent, this will not affect the lawfulness of processing based on your consent before its withdrawal.
You may exercise these rights where indicated in the Services, or by contacting us using the contact details below. More information about how Shopify uses your personal information and the rights you may have—including rights relating to data processed by Shopify—can be found at: https://privacy.shopify.com/en.
You will not be discriminated against for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require proof that you have authorized the agent to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below or to lodge a complaint with your local data protection authority. For the European Economic Area, a list of the competent data protection supervisory authorities is available from the relevant public authority resources.
International transfers
Please note that we may transfer, store, and process your personal information outside the country where you reside.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country that has been determined to provide an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date accordingly, and provide any notice required by applicable law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by telephone at [INSERT PHONE NUMBER], by email at info@xn--nov-gla.com, or by mail at Sandower Hauptstraße 23, Cottbus, 03042, DE.
For the purposes of applicable data protection laws, we are the data controller of your personal information.